TERMS OF BUSINESS
When you (the person named on the order) place an
order with us we do business together under the following terms:
Prices We offer goods for sale through, our website
www.uniserve-web.com
. Our prices vary from time to time and printed material
such catalogues or advertisements will always show the dates
when the prices are valid. During the valid period of a
catalogue we may offer things at a lower price. This could
be a special offer or just an everyday price cut. Our
website will always show one price, the lowest price we
have, and if you order from a catalogue which quotes a
higher price we undertake to process your order at the lower
price. We will always use the lowest price we are quoting at
the time that your order is processed and this will never
exceed the valid prices published in our catalogue.
VAT The prices we quote always include VAT at the applicable
rate.
Payment All of our goods are offered to you on a payment with order
basis. Your payment is due to us when we dispatch your goods
and is accepted by most credit cards, debit cards or by
cheque. We will only accept your order if it is accompanied
by payment in full.
Dispatch We will normally dispatch your goods within 2 working day,
provided that your order is received by us before 3pm. The
goods become your property as soon as they are dispatched to
you.
We usually ship the items from London-UK
but sometimes depends on the quantity of received orders
and our available stock, to avoid delay to ship the item, we have to
ask our delivery dept. in Taiwan to send the orders directly
by Registered mail service. Orders are generally will be
shipped within 2 working days after full payment.
Delivery We will deliver your order to any UK address and
Worldwide. Our standard
delivery uses a national carrier or Royal Mail and in most cases you will
receive your goods on the next few working day. If you live off
the beaten track or the carrier finds your address more
difficult to find your delivery may take a little longer.
With some of the more remote areas such as the highlands of
Scotland delivery can take several days. If a quicker
delivery is important you may email us to select one of
other premium delivery options. Availability of these
depends on where you are and in some cases the time of day.
This will be confirmed with you at the time you place your
order.
Receiving Orders Unless we have your written authorisation, we will always
require an authorised signature when delivering goods to
you.
Availability We aim to keep sufficient stock so that we never run out.
However on occasions of unexpectedly high demand we may
unfortunately run out. If this happens we may delay dispatch
of your order for a couple of days while new stock is
obtained. If you have opted for a premium delivery option,
or we are expecting a longer delay we will use the
information you have provided with your order to keep you
informed of progress. You may contact us at any time to
check on the progress of your order.
Cancellation If you wish to cancel your order you may do so at any time
until we dispatch it. Your order will be packed and
dispatched in a very short period. If you wish to cancel the
order you should do so by telephone and we will confirm that
it has been possible.
12 Month Guarantee If any of the goods we supply fails to perform
satisfactorily due to faulty materials or workmanship you
may return them to us for repair or replacement at any time
in the first 12 months and we need you provide an
explanation of the problem and details of the purchase.
Return
Your Satisfaction is our goal! Don't hesitate at all to
contact us with any questions or concerns.
-
All sales are
considered final, and no refunds or exchanges
will be accepted.
-
In order to return a
defective product for
the replacement,
the customer must contact us within 3 Days from
the date of receiving the item. If it is over
the 3 day period, an RMA request will be denied.
-
In this case, please
return it to us in the original condition and
package.
Returned
items must not have any signs of abuse or
intentional damage. We carefully inspect returned
items upon receipt before issuing refunds, credits,
or exchanges.
We will repair it for
you or exchange for a new product of the equivalent
value or higher.
-
Buyer need to return
the defective item for the replacement at his/her own. Item must be returned by
registered airmail to our requested
address.
-
It may take up to 20
business days to process your return after we
receive your product.
-
Shipping and handling charges are non-refundable
at any case.
-
We
will reduce 20% of amount for restocking fee and
Full Postage cost then we
send rest of payment.
Disclaimer
We are not responsible for any merchandise that it does
not receive or that is not returned in accordance with the
following terms:
We are not responsible for any losses in the mail
while returning returned merchandise.
Merchandise should be properly packed and insured
with the carrier for the full amount of purchase.
Returned items with signs of abuse or intentional
damage will be refused and returned to sender at
sender's cost.
Thank you for honouring these return policies, so that we
can continue to bring great products
Our Mistakes We are constantly updating our products prices and offers.
We are confident of our technology and staff but acknowledge
that human error is always possible. If goods are offered
for sale incorrectly we will always try to honour our offer.
There may be rare circumstances where it is not possible for
us to do so. In such cases we will contact you and explain
the situation, if we are unable to resolve the matter fairly
with you we reserve the right to refuse your order and
refund any payment you may have made.
Age Restrictions Age restrictions apply to the supply of some goods. By
ordering these goods you confirm that you are over 18 and
that the person receiving the delivery is also over 18.
